Improving Revenue Cycle and Patient Satisfaction With a New Approach to Patient Billing

Why Send Four Statements When You Can Send One?

Abilene Diagnostic Clinic (ADC) was frustrated with the state of patient billing for patients and staff – then they found the InstaMed One Bill solution. Now, ADC delivers a simple, consolidated bill for services across their organization that gives patients easy and convenient ways to pay. In this presentation from the InstaMed User Conference 2018, ADC’s CFO Andrew Kouba explains how the clinic revitalized their revenue cycle and improved the patient experience with a new approach to patient billing.

 

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A Consumer-First Mindset Builds Trust and Satisfaction

As the healthcare landscape continues to shift to a more consumer-centric approach, it is important for healthcare providers to meet the needs and preferences of their consumers. ADC wanted patients to feel they have control and ownership over their healthcare bills, which ultimately led to higher levels of trust and patient satisfaction with their overall experience at ADC. Listen to Andrew explain the consumer payment experience at ADC in this episode of Payment Matters.

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