Reduce the Time and Costs to Collect
Healthcare Bill Payments lets Anthem members make payments to providers for their out-of-pocket expenses via the member portal at Anthem.com. Join the InstaMed Network to receive these patient payments deposited directly into your bank account. Get paid faster and reduce the costs and time to collect.
Our innovative secure technology will get you paid faster, reduce your billing costs and enable you to collect more money.
Get paid faster and reduce statement costs
Access detailed reporting
Reduce the time and costs to collect
Why Register for Healthcare Bill Payments?
With increasing patient responsibility, providers are faced with the challenge of collecting more money from patients.
of providers saw an increase in patient responsibility over last year
of providers said it took more than one month to collect from a patient
is the average number of printed and mailed statements to collect one patient's balance in full
is the average cost to collect one patient's balance in full
Plus, consumers love to pay this way!
"I loved how easy it was to navigate. The language used was clear and the colored buttons really helped to guide me on where to click next."
"The fact that I could search for a provider right off the bat without registering first was nice. It made it a quick and satisfying experience."
"The whole flow was natural, familiar and easy."
How It Works
Patients pay you at Anthem.com:
- Claim(s) are submitted to Anthem and Anthem sends the provider or the provider's clearinghouse the explanation of payment (EOP)
- Anthem sends an email to the patient notifying them that they have a claim available to review and the patient can pay from the member portal and Anthem.com
Providers get paid faster and easier in one of these two ways:
- Register with InstaMed to receive payments via direct deposit into your existing bank account
- Receive a Mastercard payment in the mail, which is processed the same as other credit card payments received over the phone or in the mail from a patient
Register for Healthcare Bill Payments and allow patients to pay you using eCheck. Your payments will be directly deposited into your existing bank account at no cost to you.
To give your patients even more payment options, register for Healthcare Bill Payments Plus and allow patients to pay you using eCheck or credit/debit/HSA cards.
Your payments will be directly deposited into your existing bank account for a single, flat fee:
- eCheck payments: FREE
- Card payments: 2.99%
With Healthcare Bill Payments, there are NO additional fees. That means:
- No start-up fees
- No monthly fees
- No additional merchant fees
- No PCI compliance fees
- No lockbox fees
- No device fees
If you received a Mastercard payment in the mail, you may process it the same way you process other credit/debit card patient payments you receive in the mail or over the phone, with NO additional fees from InstaMed.