athenahealth and InstaMed

Superior Patient Payment Integration

Deliver a Better Healthcare Payments Experience for Patients and Staff

InstaMed integrates with athenahealth to enable a seamless and secure payments experience. With InstaMed, organizations using athenaOne® or athenaCollector® can deliver the best-possible healthcare payments experience for consumers while significantly reducing their PCI scope and improving staff efficiency.

With InstaMed, you can:

  • Get paid fast and easily

  • Improve operational efficiency

  • Secure patient payments

  • Access robust reporting tools

Increase patient collections with a full suite of solutions to accept omnichannel payment options, including online, mobile and bank bill pay. Working within your athenahealth system, streamline workflows with automated payment posting directly back into your system.

Collect More Payments

Contact us to talk about how the integration between InstaMed and athenahealth can improve patient collections.

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Streamline Complex Payment Processes

Patient Payments

Enable Every Payment Option With One Platform

Offer multiple ways to pay, automate payments and allow patients to create digital wallets. Streamline your operational processes with automated posting for every payment channel and method.

Patient Portal

Offer Patients Every Online Payment Option

Enable your patients to pay you online with the InstaMed Patient Portal. Patients can securely store payment methods on file, access payment history and view and print receipts. 

 

Payment Plans

Automate the Collection of Recurring Patient Payment Responsibility

Offer patients a flexible payment option and reduce bad debt with payment plans. Improve efficiency with real-time payment posting directly back to athenahealth. Deliver payment notification receipts to staff and patients via email and text.

The InstaMed Difference

Make It Fast and Easy for Patients to Pay

  • Offer convenient, omnichannel payment options to increase patient payments 
  • Achieve payment assurance by making it easy for patients to set up payment plans based on total or individual balances
  • Reduce time to collect by allowing patients to save cards on file 

Improve Operational Efficiency

  • Enable access to InstaMed Online directly within athenaOne® or athenaCollector® – no separate login required
  • Reduce redundant data entry by carrying over patient demographics from athenaOne® or athenaCollector® with real-time patient search when processing payments
  • Drive online payment adoption through our Patient Portal requiring no work effort from staff to collect patient payments

Keep Payment Data Secure

  • Protect payment card data with P2PE payment devices that encrypt data
  • See cost savings by reducing your PCI scope
  • Reduce your risk of a data breach with enterprise-level security

Expand Reporting Capabilities

  • Drive better business decisions with InstaMed Insight's robust reporting and analytical tools
  • Optimize resources based on reporting tools
  • Access in-depth reporting tools including EOD Payment Reports, Activity and Deposit Summaries