How Loyal Are Your Patients?
Many of your patients want the same thing: an easy healthcare payments experience. However, what makes an experience easy may not be the same for all patients. Healthcare organizations need to offer payment options that meet patients where they are. From your digital front door to billing and payment, your patient financial experience should deliver patient satisfaction and delight.
In this webinar, we’ll explore the payment experiences of three different patients. We’ll show you how the right communication channels and payment options can build patient loyalty and get providers paid faster with less time and effort.
Learning Objectives:
- Understand consumer payment preferences and trends
- Follow along three different patient payment journeys that lead to the same positive payment outcome
- Explore opportunities for automation and personalization throughout the payments process
Presenter
Deirdre Ruttle
Chief Marketing Officer
InstaMed, a J.P. Morgan company