How long will it take my provider to receive the payment?
It may take 10 to 30 days for your provider to receive and process your payment.
I made a payment to my provider, but I still received a statement for the amount I owed. Why did this happen?
The statement may have been sent to you before your provider received and processed your payment. Or, your provider may not have updated their system to reflect your payment. Please contact your provider for more information.
What is the status of my payment?
To view the status of your payment in myuhc.com, click My Claim Payments on the left navigation, then click View Claim Payment History. Here are the possible statuses and explanations for your payment:
Approved: The credit card network or bank approved your payment.
Declined: The credit card network didn't approve your payment.
Return: The bank rejected your payment, often because there's not enough money in your account. Please attempt your payment again if you wish to pay the claim.
Refund: A payment was refunded to you. The amount you paid is credited back to your credit or debit card, or put back into your bank account.
Settlement Error: After the provider received your payment, an error occurred while settling the payment between accounts. Please contact your bank or card issuer.
Void: The amount you paid was not taken out of your bank account or charged to your credit or debit card. Please attempt your payment again if you wish to pay the claim.
Chargeback: A request to return funds has been initiated by your issuing bank.
Cancelled: Payment has been cancelled and a refund will be issued.
Mailed: The payment from your bank account was sent to the provider.
Settled: The provider received and processed the payment.
I received an email stating that my payment was refunded or returned. Why did this happen?
There are several reasons why your payment may have been refunded:
1). If the email subject line says "Provider Name - Refund Receipt"
No amount owed: Your provider has indicated that you did not owe this payment.
Provider refusal: Your provider would not accept this payment, usually because they prefer to send you a statement before collecting the payment.
Patient request: You have requested a refund from your provider.
2). If the email subject line says "Provider Name - Expired Payment"
Expired payment: Your provider did not process the payment you made, and the payment has passed its expiration date, for security purposes.
3). If the email subject line says "Provider Name - Returned Payment"
Miskeyed payment information: Your payment information was keyed incorrectly during the time of payment, and it could not be sent to your provider.
Insufficient funds: The account you entered during the time of payment does not have sufficient funds to complete the payment, and it could not be sent to your provider.
How do I request a refund?
Contact InstaMed at support@instamed.com or (866) 467-8263. View our refund policy.
How do I prove that I paid my bill?
The receipt you received via email will serve as proof of your payment. You may also click on the receipt link on the Claim Payment History in your myuhc.com member portal.