Monday, April 9th

3:00 PM
Pre-Conference Workshops
(Pre-Registration Required)

6:00 PM
Welcome Reception

Tuesday, April 10th

7:45 AM
Breakfast and Registration

8:15 AM
Introductions and Remarks
Bill Marvin, CEO and Co-Founder, InstaMed

8:45 AM
Steve Wozniak, Co-Founder of Apple

9:45 AM

Innovation Demonstration
Bill Marvin, CEO and Co-Founder, InstaMed

10:15 AM

10:30 AM
Providers Aren't Lenders: Shifting the Economics of Patient Collections
Joe Clark, CEO, Sierra Pacific Orthopedics

Prioritizing Premiums: A Critical Touchpoint With Members and Employer Groups
Russ Bradley, Vice President of Operations, Health First Health Plans

Improving Patient Engagement in the Payments Process: Digital Bill Pay Strategies; HAPpier Patients
Katie Buzard, Training Manager, Healthcare Administrative Partners (HAP)

11:15 AM
Money, Prepayment, Deductibles and Other Dirty Words: How to Talk to Patients About Payments
Bill Chae, Patient Operations Manager, Obility

Polina Goncharova, Vice President of Finance, Obililty

What You Don't Know Can Hurt You: The Security and Compliance Realities Payers Are Facing
Noah Dermer, Security Officer, InstaMed

Innovation Lab
InstaMed Product Team

12:00 PM

1:00 PM
What Is a Comprehensive Security Program? How to Keep Your Payment Data Out of Jeopardy
Noah Dermer, Security Officer, InstaMed

Tim Winston, CISA, Coalfire

Innovation Lab

InstaMed Product Team

1:45 PM
Less Is More: Cost Savings and Efficiency Tips to Set Your Billing Service Up for Success
Panel Discussion

To Develop Your Business, You Must First Develop Your People: Investing in Employees for a Stronger Organization
Shannon Lingwall, Revenue Cycle Manager, University of Utah Health

The Health Plan of the Future: What It Will Take
Lewis Trowbridge, Former President, Blue Cross and Blue Shield of Nebraska

How to Engage HDHP Patients in the Age of Obamacare, Trumpcare or Unknowncare
Jonathan Kaplan, MD, CEO, BuildMyBod Health

2:30 PM

2:45 PM

The Path to P2PE: Vanderbilt's Roadmap for Leveraging a PCI-Validated P2PE Solution
Sarah Bettencourt, Treasury Manager, PCI and POS Services, Vanderbilt University Medical Center
Chad Bloomberg, Senior Director Healthcare Product Management, Elavon
Noah Dermer, Security Officer, InstaMed

How to Create a Customer-Obsessed Culture
Torben Nielsen, Vice President of Innovation, Premera Blue Cross
Curtis Kopf, Senior Vice President of Customer Experience, Premera Blue Cross

Innovation Lab
InstaMed Product Team

3:30 PM

Why Send Four Statements When You Can Send One? How Consolidated Statements Revitalized Our Rev Cycle
Andrew Kouba, CFO, Abilene Diagnostic Clinic

Payer Round Table Discussion
Chris Seib, CTO and Co-founder, InstaMed

4:15 PM
Group Panel Discussion
Jeff Lin, Senior Vice President, InstaMed

4:45 PM
Closing Remarks
Dr. Jon Neal, Executive Vice President, InstaMed

5:00 PM
Historic Philadelphia Sightseeing Tour
(Pre-Registration Required)

7:00 PM
Annual InstaMed Network Bash
Reading Terminal Market

Wednesday, April 11th

8:30 AM

9:00 AM
Trends in Healthcare Payments Eighth Annual Report: 2017— A First Look at the Data
Chris Seib, CTO and Co- Founder, InstaMed

9:30 AM
Closing Keynote
Ryan Estis

11:00 AM
Conference Concludes