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Right now, the member experience with health plans is a bit of a fixer-upper. Trends tell us your members are confused and frustrated, while the current tools are just patchwork on a larger problem:
- 74% said that payment channel choices were important to premium experience
- Only 9% could define health plan terms such as premium and deductible
- 21% regularly use their member portal and 30% were able to find an answer without making a phone call
We have the blueprint for a better member experience! Join us for a closer look at improving the current experience to drive member engagement and satisfaction – all while making employer groups and brokers happy, too.