Streamline Your Workflow and Increase Payments With West and InstaMed

InstaMed Automates IVR Payments With West

Get Paid More and Reduce Days in A/R

Guarantee Revenue With West and InstaMed

  • Get paid more with the InstaMed Patient Payments solution integrated with West Reminder Communications
  • Guarantee payments without statements or follow-up calls by securely saving a payment method on file for Auto Payment Collect™ and Payment Plans
  • Streamline your healthcare payments process in one place with automated payment posting into your existing practice management system
  • Increase all of your patient collections with a full suite of solutions to accept every payment option, including online, mobile and bank bill pay

Let's Talk

Contact us below to speak with a representative on the benefits of integration with West and InstaMed.

How It Works

Automated Posting of Payment Transactions

Collect more with a full suite of payment solutions:

  • Payment Plans: securely save the patient's payment method on file to automate the collection of recurring patient payment responsibility
  • Auto Payment CollectTM: automatically collect the payment as soon as patient responsibility is determined
  • Patient Portal: allow patients to pay you online 24/7 from any device with a free online portal
  • Healthcare Bill Payments: enable patients to pay from their health plan's website or a patient portal and receive patient payments directly deposited into your bank account

Integrated IVR payments:

  • Automated past-due balance notifications (PBN) with payment
  • Automated inbound pay by phone

Leverage healthcare's most trusted payments network in your current workflows:

  • Compliant, independently certified and audited at the highest levels for both healthcare and payment processing
  • Full encrypted EMV-ready solution 
  • PCI Level One v3.2 Service Provider

How Is Increasing Patient Responsibility Impacting Your Business?

Download your free copy of our report Trends in Healthcare Payments Eighth Annual Report: 2017 to read about the latest trends that are changing healthcare payments. Plus, gain key insights on what the trends mean for the future of healthcare payments, including the impact of increasing patient responsibility and why security must be top of mind.

Increase in the Total Volume of Consumer Payments to Providers


From 2014 to 2017, the total volume of consumer payments to providers on the InstaMed Network increased by 69%, growing 19% on average each year.

Significant Delays to Collect From Patients

 

73% of providers reported that it takes one month or longer to collect a patient payment.

Payment Security Is on the Minds of Providers


96% of providers reported that payment security is very important when collecting patient payments.

News and Events

Top 10 Moments From the InstaMed Healthcare Payments Summit 2019

We welcomed more healthcare professionals from all over the country, offered more educational sessions with top-notch speakers, unveiled more innovation, had an iconic keynote speaker and threw a bigger party than ever before. 

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